Disclosure &
Barring Service
- Apply for a basic DBS check
- Basic DBS checks: guidance
- Check someone's criminal record as an employer
- Track or view your DBS certificate
- Update Service and other online services
- DBS checks: guidance
- DBS eligibility guidance
- Barring referrals: guidance
- Submit a barring referral
- Appeals and disputes
Featured
DBS prepares to host Spring Conference 2024
— News story
DBS prepares to host a free, virtual conference featuring a range of expert speakers sharing insights to support better safeguarding decision-making.
Top tips for jobseekers at risk of ‘fake DBS check’ recruitment scams
— Press release
To coincide with the launch of the Home Office Stop! Think Fraud campaign, the Disclosure & Barring Service is providing support to job seekers for a safer employment search.
DBS - key moments and milestones of 2023
— News story
The Disclosure and Barring Service reflects upon some significant achievements in 2023.
DBS shares best practice in support of Safeguarding Adults Week
— News story
DBS is marking Safeguarding Adults Week to highlight its critical role in helping keep vulnerable adults in the care sector safe.
Operational changes to support new legislation
— News story
Changes to the Rehabilitation of Offenders Act 1974 implemented by DBS.
Mae DBS yn cefnogi Wythnos Genedlaethol Diogelu yng Nghymru
— News story
Fel rhan o Wythnos Genedlaethol Diogelu yng Nghymru, mae’r Gwasanaeth Datgelu a Gwahardd (DBS) yn darparu ei arbenigedd i gefnogi sefydliadau i wneud penderfyniadau recriwtio mwy diogel.
Latest from the Disclosure and Barring Service
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Responsible Organisations
- Guidance
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DBS business plan: 2024-25
- Corporate report
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DBS dataset 1: DBS checks, the DBS Update Service, and disputes
- Official Statistics
See all latest documents
- Get emails
What we do
The Disclosure and Barring Service helps employers make safer recruitment decisions.
DBS is an executive non-departmental public body, sponsored by the Home Office.
Read more about what we do
Follow us
Documents
Services
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DBS Update Service
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Request a basic DBS check
See all services
Guidance and regulation
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Track or view your DBS certificate
- Guidance
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Update Service and other DBS online services
- Guidance
See all guidance and regulation
News and communications
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DBS prepares to host Spring Conference 2024
- News story
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Update on DBS customer contact centre services
- News story
See all news and communications
Research and statistics
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DBS dataset 1: DBS checks, the DBS Update Service, and disputes
- Official Statistics
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DBS dataset 4: barring cases and appeals
- Official Statistics
See all research and statistics
Policy papers and consultations
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DBS Privacy Policies
- Policy paper
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Digital identity document validation technology (IDVT)
- Policy paper
See all policy papers and consultations
Transparency and freedom of information releases
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DBS business plan: 2024-25
- Corporate report
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Disclosures and Barring Service commercial pipeline
- Transparency data
See all transparency and freedom of information releases
Our management
Dr Gillian Fairfield
DBS Board Chairman
Emir Feisal
DBS Board Member
Julian Blazeby
DBS Board Member
Mary Cunneen
DBS Board Member
Samantha Durrant
DBS Board Member
Neil Rhodes
DBS Board Member
Jackie Green
DBS Associate Board Member
Colin Reid
Co-opted member of Quality, Finance and Performance Committee
Eric Robinson
Chief Executive
Paul Whiting
Chief Finance Officer and Deputy Chief Executive
Ian Johnston
Executive Director for Operational Services
Claire Graves
Director for Finance
Barry Topham
Executive Director of Technology and Innovation
Ian Benson
Executive Director Strategy, Performance and Change
Rachel Welch
Human Resources and Organisational Development Director
Andrew Robertson
Director of Legal Services
Martin Skeats
Board Secretary
Paul Lowton
Interim Director for Barring Operations
Contact DBS
DBS disclosure service
PO Box 3961
Royal Wootton Bassett
SN4 4HF
United Kingdom
customerservices@dbs.gov.uk
DBS helpline
03000 200 190
Minicom
03000 200 192
Welsh
03000 200 191
International
+44151 676 9390
Our current opening hours are 09:00 to 17:00, Monday to Friday.
The Disclosure and Barring Service webchat is available Monday to Friday from 09:00 to 17:00. The webchat is available to answer general customer queries.
If emailing us, please provide 5 pieces of information, this must include:
•Full name
•Address declared on the application form (including house number and postcode)
•Date of birth
And two of the below:
•DBS Application reference number
•National Insurance Number
•Position applied for
•Employer Name
•Place of Birth (town/city and country)
•DBS certificate reference number
•Passport Number
•Driving Licence number
•Previous address
In addition to the above, Registered Bodies will also need to provide their ‘Registered Body reference number’ and ‘Countersignatory reference number’ to confirm their identity.
You may be asked some security questions to verify your identity. All calls to the above number are recorded for record keeping, training and quality assurance.
We cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it.
Go to the DBS online tracking service to check on the progress of an application. Tracking an application is much quicker online. The link to this service is available at the top of this homepage.
DBS certificate disputes
Liverpool
L69 3JD
United Kingdom
Telephone
03000 200 190
Contact us if you think your DBS certificate is wrong. This can include incorrect personal details, incorrect conviction information or other discrepancies. If you receive a DBS certificate with a conviction that doesn't relate to you, you should also inform the person who requested that you complete the form as soon as possible.
The phone line for certificate disputes is open 9am to 5pm, Monday to Friday only.
Sensitive applications
Customer services
PO Box 165
Liverpool
L69 3JD
United Kingdom
sensitive@dbs.gov.uk
Sensitive applications team
0300 106 1452
Please note: Advisers who answer calls to the sensitive applications line cannot answer queries that do not relate to sensitive applications.
Transgender applicants are protected in legislation and are not obliged to include details indicating a previous gender in their application form.
DBS has a process in place which allows any details indicating a previous gender to be checked without being disclosed on the completed certificate.
They are, however, required by law to provide all name details to DBS in their current and any previous identity. Deliberately withholding this information may be an attempt to prevent conviction information being revealed and is an offence.
If emailing, we cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it.
DBS barring
PO Box 3963
Royal Wootton Bassett
SN4 4HH
United Kingdom
contactus@dbs.gov.uk
Telephone:
03000 200 190
We cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it. For this reason we recommend submitting referrals via our secure online referral form, however if you are using a paper referral form we recommend using registered post.
FOI requests
Policy Department
PO Box 165
Liverpool
L69 3JD
United Kingdom
dbsfoi@dbs.gov.uk
If you wish to submit a new request under the Freedom of Information Act please contact the DBS.
Most requests are free of charge but you may need to pay a small amount for photocopies or postage. When you submit a request we'll let you know if you have to make a payment.
DBS legal services
Stephenson House
Alderman Best Way
Darlington
DL1 4WB
United Kingdom
dbslegalservices@dbs.gov.uk
Addresses for service of legal documents. Service is accepted by post or by email.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
Corporate information
- Accessible documents policy
- Equality and diversity
- Complaints procedure
- Media enquiries
Jobs and contracts
- Working for DBS
- Jobs
Read about the types of information we routinely publish in our Publication scheme. Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.